Managing your electricity services with the Seward Electric System is handled centrally through the City of Seward. This guide provides a direct walkthrough for accessing the municipal utility portal, understanding your payment options, and contacting the utility billing department.
How to Login
The City of Seward utilizes a secure online portal (often referred to as FrontDesk or the City Utility Portal) for account management. Follow these steps to access your dashboard:
- Navigate to the official City of Seward website (cityofsewardne.gov).
- Locate the “Pay My Bill” or “Utility Billing” link, typically found in the main navigation menu or under the “Residents” tab.
- You will be redirected to the secure login interface.
- Enter your registered Email/Username and Password.
- Click “Sign In” to view your current electric usage and balance.
New Resident? If you are logging in for the first time, you must create an account. You will need your Utility Account Number (found on your paper statement) and your house number or service address to link your profile.
Payment Methods
The City of Seward provides several flexible payment avenues to ensure your electric service remains uninterrupted.
1. Online Payment
The most convenient method is via the city’s online portal. You can make one-time payments using a credit card (Visa, MasterCard, Discover) or a debit card. You can also view historical usage data and manage account notifications.
2. Automatic Bank Draft (ACH)
Enroll in the Direct Payment Plan to have your bill automatically deducted from your checking or savings account on the due date. This service is free and prevents late fees. You can sign up by completing the authorization form available on the city website or at City Hall.
3. Pay by Phone
You can make payments over the phone if you prefer not to use the internet.
- Utility Billing Line: (402) 643-2928
- Please have your account number and payment card details ready before calling.
4. Mail or Drop Box
Payments via check or money order can be mailed to City Hall. For local residents, a 24-hour drive-up drop box is typically available near the City Hall entrance for after-hours payments.
Customer Service Contacts
Whether you are experiencing a power outage, need to transfer service to a new address, or have a question about your monthly statement, the Seward Electric System team is available to assist.
| Contact Method | Details |
|---|---|
| Utility Billing Phone | (402) 643-2928 (Billing & General Inquiries) |
| Electric Dept. Phone | (402) 643-3968 (Technical Issues) |
| After-Hours / Emergency | (402) 643-4000 (Report Outages) |
| City Hall Address | 537 Main Street Seward, NE 68434 |
| Mailing Address | PO Box 38 Seward, NE 68434 |
| Business Hours | Monday – Friday: 7:00 AM – 4:00 PM (Closed on Federal Holidays) |
Note: Business hours and drop-box locations are subject to change. It is recommended to verify the latest information on the official City of Seward website before visiting in person.
