Managing your internet, telephone, and TV services with Pinpoint Communications is designed to be seamless. This guide provides a direct walkthrough for accessing the eBill portal, exploring payment options, and contacting the support team in Cambridge, Nebraska.
How to Login
Pinpoint Communications utilizes a secure eBill system that allows customers to view statements, pay bills, and manage account details online.
- Navigate to the official Pinpoint Communications website (pnpt.com).
- Click on the “Pay Bill” or “My Account” button, typically located at the top of the homepage.
- You will be redirected to the secure login portal.
- Enter your Username and Password.
- Click “Log In” to access your dashboard.
First Time User? If you have not registered for online access yet, look for the “Register” or “New User” link on the login page. You will need your Account Number and the “Security Code” (often found on your paper bill) to create your profile.
Payment Methods
Pinpoint offers flexibility in how you handle your monthly invoice. Choose the method that best fits your schedule.
1. Online Payment (eBill)
The fastest way to pay is through the eBill portal. You can make one-time payments using a major credit card or bank account transfer. You can also view historical billing data and paperless settings.
2. Automatic Bank Draft (ACH)
Ensure your bill is always paid on time by enrolling in Auto-Pay. You can authorize Pinpoint to automatically deduct the balance from your checking/savings account or charge your credit card on the due date. This can be set up within the eBill portal.
3. Pay by Phone
You can make payments over the phone by contacting the customer service department. This service allows you to pay using a credit card or check information.
- Customer Service Line: 800-793-2788
- Have your account number ready for faster service.
4. Mail or Drop Box
If you prefer traditional mail, send your check and payment stub to the address listed on your statement. For local customers, a drop box is available at the main office for after-hours payments.
Customer Service Contacts
Whether you are dealing with a service interruption, need to upgrade your internet speed, or have a billing question, the Pinpoint team is available to assist.
| Contact Method | Details |
|---|---|
| Toll-Free Phone | (800) 793-2788 (Customer Service & Tech Support) |
| Local Phone | (308) 697-3861 |
| Headquarters Address | 611 Patterson Street Cambridge, NE 69022 |
| Mailing Address | PO Box 490 Cambridge, NE 69022 |
| Business Hours | Monday – Friday: 8:00 AM – 5:00 PM (Closed on Federal Holidays) |
| After Hours Support | Available 24/7 via the toll-free number for technical issues. |
Note: Business hours and office availability are subject to change. It is recommended to verify the latest information on the official Pinpoint Communications website before visiting in person.
