Managing your natural gas and water services with the Metropolitan Utilities District (M.U.D.) in Omaha is simple with their digital tools. This guide provides a direct walkthrough for accessing your online account, reviewing payment options, and contacting customer support.
How to Login
M.U.D. offers a secure online portal called MyAccount (formerly known as BillAnalyze). This platform allows you to view your statements, analyze usage, and make payments.
- Navigate to the official Metropolitan Utilities District website (mudomaha.com).
- Click on the “MyAccount Login” or “Pay Bill” button located at the top of the homepage.
- You will be redirected to the secure portal.
- Enter your Email Address (User ID) and Password.
- Click “Login” to access your dashboard.
Need to Register? If you are a new user, click “Create an Account” on the login page. You will need your Account Number (found on your paper bill) to link your service.
Payment Methods
M.U.D. provides flexible payment solutions to ensure your utility services remain uninterrupted. Choose the option that fits your needs.
1. Online Payment (MyAccount)
The fastest way to pay is through the MyAccount portal. You can make one-time payments using a checking/savings account or a credit/debit card. There is typically no convenience fee for residential customers paying via bank draft.
2. Automatic Bank Draft
Ensure your bill is always paid on time by enrolling in the Automatic Bank Draft program. The amount due is deducted from your designated bank account on the due date each month. This can be set up within the MyAccount portal.
3. Pay by Phone
You can make payments 24/7 using the automated Interactive Voice Response (IVR) system.
- Automated Payment Line: 402-554-6666
- Select the billing option and follow the prompts. Have your account number ready.
4. Mail or Drop Box
If you prefer to pay by check, mail your payment and remittance slip to the address listed on your bill. Payment drop boxes are also available at various locations throughout the Omaha metro area.
Customer Service Contacts
Whether you smell gas, have a water leak, or need to discuss a billing question, M.U.D. has specific lines for assistance.
| Contact Method | Details |
|---|---|
| Customer Service | (402) 554-6666 (Billing & General Inquiries) |
| Toll-Free | (800) 732-5864 |
| Emergency (Gas/Water) | (402) 554-7777 (Available 24/7 – Call immediately if you smell gas) |
| Headquarters Address | 7350 World Communications Drive Omaha, NE 68122 |
| Business Hours | Monday – Friday: 7:30 AM – 5:00 PM (Closed on Federal Holidays) |
Note: Business hours and office availability are subject to change. It is recommended to verify the latest information on the official M.U.D. website before visiting in person.