Managing your electricity service with McCook Public Power District (MPPD) is designed to be efficient and user-friendly. This guide provides a direct walkthrough for accessing your online account, understanding the available payment options, and contacting customer support in McCook, Nebraska.
How to Login
MPPD utilizes the SmartHub platform for secure account management. This portal allows customers to pay bills, monitor energy usage, and report outages 24/7.
- Navigate to the official McCook Public Power District website (mccookppd.com).
- Locate the “Pay Bill” button or the SmartHub icon, typically found at the top of the homepage.
- You will be redirected to the secure login portal.
- Enter your registered E-Mail Address and Password.
- Click “Login” to access your dashboard.
First Time User? If you have not used the online system before, click the “New User” link to register. You will need your Account Number (found on your paper bill) and the last name or business name on the account.
Payment Methods
MPPD offers multiple payment avenues to ensure your account remains in good standing. Choose the option that best fits your lifestyle.
1. Online Payment (SmartHub)
The most convenient method is via the SmartHub website or mobile app (available for iOS and Android). You can pay using a credit card, debit card, or electronic check. You can also save payment methods for future use and view detailed billing history.
2. Pay by Phone
You can make secure payments 24/7 using the automated Interactive Voice Response (IVR) system.
- Secure Payment Line: 855-939-3836
- Please have your account number and credit card or bank details ready before calling.
3. Automatic Bank Draft (ACH)
Eliminate the risk of late fees by enrolling in the Auto-Pay program. The bill amount is automatically deducted from your designated checking or savings account on the due date. This can be set up through the SmartHub portal.
4. Mail or Drop Box
If you prefer traditional methods, mail your check and payment stub to the district office. A secure drop box is also available at the McCook office for after-hours payments.
Customer Service Contacts
If you need to report a power outage, request a service transfer, or have questions about a line item on your bill, the MPPD team is available to help.
| Contact Method | Details |
|---|---|
| Phone Number | (308) 345-2500 (General Inquiries) |
| Toll-Free | (800) 658-4285 |
| Office Address | 404 East B Street McCook, NE 69001 |
| Mailing Address | PO Box 1147 McCook, NE 69001 |
| Business Hours | Monday – Friday: 7:30 AM – 4:30 PM (Closed on Federal Holidays) |
| Emergency / Outage | Call (308) 345-2500 or (800) 658-4285 (Available 24/7) |
Note: Business hours and contact procedures are subject to change. It is recommended to verify the latest information on the official McCook Public Power District website before visiting in person.
