Managing your residential or commercial waste services with Gretna Sanitation is straightforward. This guide provides a direct walkthrough for accessing your online account, understanding the available payment options, and contacting the support team in Gretna, Nebraska.
How to Login
Gretna Sanitation utilizes a secure online bill payment system that allows customers to view their balance and make payments instantly.
- Navigate to the official Gretna Sanitation website (gretnasanitation.com).
- Locate the “Pay My Bill” or “Bill Pay” button, typically found in the top navigation menu or prominently displayed on the homepage.
- You will be redirected to the secure payment portal (often powered by a third-party processor like TrashBilling or similar).
- Enter your Customer ID (12-digit number) or unique login credentials provided on your statement.
- Click “Login” to access your dashboard.
First Time User? You will need the Web ID or Customer Number printed on your physical invoice to register your account for the first time. Keep your most recent bill handy during this process.
Payment Methods
Gretna Sanitation offers several convenient ways to ensure your trash and recycling services are paid on time.
1. Online Payment
The fastest way to pay is through the website portal. You can make a one-time payment using a major credit card (Visa, MasterCard, Discover) or a debit card. You can also view your payment history and current service status.
2. Automatic Payments (Auto-Pay)
Never worry about a missed pickup due to non-payment by enrolling in Auto-Pay. You can authorize Gretna Sanitation to automatically charge your credit card or deduct the balance from your bank account on the due date. This can be set up securely within the online portal.
3. Pay by Phone
If you prefer to speak with a representative or use an automated system, you can make payments over the phone.
- Payment Line: (402) 332-4710
- Have your customer number and payment card details ready before calling.
4. Mail-In Payment
You can mail a check or money order along with your payment stub to the office address. Please ensure your customer number is written on the memo line of the check.
Customer Service Contacts
Whether you need to report a missed pickup, request a larger container, or inquire about holiday schedules, the Gretna Sanitation team is available to assist.
| Contact Method | Details |
|---|---|
| Phone Number | (402) 332-4710 (General Inquiries & Billing) |
| Fax Number | (402) 332-0545 |
| Office Address | 20864 E Angus Street Gretna, NE 68028 |
| Mailing Address | PO Box 380 Gretna, NE 68028 |
| Business Hours | Monday – Friday: 8:00 AM – 4:30 PM (Closed on major holidays) |
| Email Support | office@gretnasanitation.com |
Note: Pickup schedules may change during severe weather or holidays. It is recommended to check the official website or Facebook page for real-time service alerts.