Managing your telecommunications services with Eastern Nebraska Telephone Company (now operating largely under Fastwyre Broadband / American Broadband) is streamlined for your convenience. This guide provides a direct walkthrough for accessing your customer portal, paying your bill, and contacting support.
How to Login
Because Eastern Nebraska Telephone Company is part of the Fastwyre Broadband network, you will likely need to access the unified customer portal to manage your account.
- Navigate to the official Fastwyre Broadband website (fastwyre.com) or the legacy American Broadband Nebraska portal.
- Click on the “My Account” or “Pay Bill” button located in the top navigation menu.
- Select “Nebraska” as your service region if prompted.
- Enter your registered Username and Password in the secure login fields.
- Click “Sign In” to access your billing dashboard.
Important Note: If you are a legacy customer and your old login no longer works, you may need to re-register on the new Fastwyre platform using your Account Number and Invoice Number found on your latest paper bill.
Payment Methods
There are several secure ways to ensure your internet and phone bills are paid on time.
1. Online Payment (Customer Portal)
The most efficient method is via the online portal. You can make one-time payments using a credit card (Visa, MasterCard, Discover) or set up bank drafts. The portal also allows you to view payment history and switch to paperless billing.
2. Auto-Pay
Prevent service interruptions by enrolling in Auto-Pay. You can set this up within the “My Account” portal to automatically deduct the balance from your checking account (ACH) or credit card on the due date each month.
3. Pay by Phone
You can make payments over the phone by calling the customer service center. Automated options are often available 24/7.
- Payment Line: 888-262-2661
- Have your account number and payment details ready to expedite the process.
4. Mail-In Payment
Send your check or money order along with the payment stub to the address listed on your monthly statement. Please allow 5-7 business days for processing.
Customer Service Contacts
If you are experiencing internet connectivity issues, need to upgrade your speed, or have billing questions, use the contacts below.
| Contact Method | Details |
|---|---|
| Customer Service Phone | (888) 262-2661 (General Support & Billing) |
| Local Office (Wayne) | (402) 375-1120 |
| Mailing Address | PO Box 400 Wayne, NE 68787 |
| Physical Office | 704 Main Street Wayne, NE 68787 |
| Business Hours | Monday – Friday: 8:00 AM – 5:00 PM (Closed on Federal Holidays) |
| Tech Support | Available 24/7 via the main toll-free number. |
Note: Since Eastern Nebraska Telephone Company operates under the Fastwyre Broadband brand, office locations and hours may be subject to consolidation. Always verify the latest details on the official website before visiting.
