Managing your internet, voice, and data services with Consolidated is designed to be efficient. This guide provides a direct walkthrough for accessing the “MyAccount” portal, understanding your bill payment options, and reaching customer support.
How to Login
Consolidated utilizes a centralized online portal allowing residential and business customers to manage their services securely. Follow these steps to access your dashboard:
- Navigate to the official Consolidated website (consolidated.com).
- Click on the “MyAccount” or “Sign In” button, typically located at the top right of the homepage.
- You will be redirected to the secure login page.
- Enter your registered Username (Email) and Password.
- Click “Sign In” to view your billing statements and usage details.
First Time User? If you have not registered for online access, click the “Register” link on the login page. You will need your Account Number and a PIN/Security Code (often found on your paper bill) to create your profile.
Payment Methods
Consolidated offers flexibility in how you handle your monthly invoice. Choose the method that best fits your schedule.
1. Online Payment (MyAccount)
The fastest way to pay is through the MyAccount portal. You can make a one-time payment using a bank account (ACH) or credit/debit card. You can also view up to 18 months of payment history and manage paperless billing settings.
2. Auto-Pay
Ensure on-time payments by enrolling in Auto-Pay. You can authorize Consolidated to automatically deduct the balance from your checking account or charge your credit card on the due date. This preference can be managed within the MyAccount settings.
3. Pay by Phone
You can make secure payments 24/7 using the automated Interactive Voice Response (IVR) system.
- Automated Payment Line: 1-844-968-7224
- Have your account number and payment method ready before calling.
4. Mail-In Payment
If you prefer traditional mail, send your check or money order along with the payment stub to the address listed on your monthly statement. Please allow 5-7 business days for processing.
Customer Service Contacts
Whether you are dealing with a service outage, need to upgrade your bandwidth, or have a billing discrepancy, the Consolidated support team is available to assist.
| Contact Method | Details |
|---|---|
| Customer Service | (844) 968-7224 (Billing & General Support) |
| Technical Support | (844) 968-7224 (Available 24/7) |
| Corporate/Mailing Address | PO Box 1018 Mattoon, IL 61938-1018 (Check bill for local payment address) |
| Business Hours | Monday – Friday: 7:00 AM – 7:00 PM Saturday: 8:00 AM – 5:00 PM (Central Time) |
| Online Chat | Available via the “Contact Us” page on the official website. |
Note: Consolidated operates in multiple states. Local office hours and specific mailing addresses for payments may vary by region. Always reference your specific billing statement for the most accurate local details.
