Managing your electricity service with Chimney Rock Public Power District (CRPPD) is simple and efficient. This guide provides a direct walkthrough for accessing your online account, understanding the available payment options, and contacting the support team in Bayard, Nebraska.
How to Login
CRPPD utilizes the SmartHub platform to allow customers to manage their accounts securely. This portal enables you to pay bills, monitor usage, and report service issues online.
- Navigate to the official Chimney Rock Public Power District website (crppd.com).
- Locate the “Pay My Bill” button or the SmartHub link, typically found on the homepage.
- You will be redirected to the secure login portal.
- Enter your registered E-Mail Address and Password.
- Click “Login” to access your dashboard.
First Time User? You must register by clicking the “New User” link on the login page. Ensure you have your Account Number (found on your printed bill) and the last name or business name associated with the account.
Payment Methods
CRPPD offers flexible payment solutions to ensure your account remains in good standing. Choose the method that best fits your preference.
1. Online Payment (SmartHub)
The most convenient method is via the SmartHub web portal or mobile app (available for iOS and Android). You can pay using a credit card, debit card, or electronic check. The platform also provides detailed charts of your energy consumption.
2. Pay by Phone
Secure payments can be made 24/7 using the automated Interactive Voice Response (IVR) system.
- Secure Payment Line: 855-938-3622
- Please have your account number and payment details ready before calling.
3. Automatic Bank Draft (ACH)
To avoid missed due dates, enroll in the Auto-Pay program. The bill amount is automatically deducted from your designated checking or savings account on the due date. This can be set up through the SmartHub portal.
4. Mail or Drop Box
If you prefer traditional methods, mail your check and payment stub to the district office. A drop box is also available at the Bayard office location for after-hours payments.
Customer Service Contacts
Whether you need to report a power outage, request a new service connection, or discuss a billing question, the CRPPD team is available to help.
| Contact Method | Details |
|---|---|
| Phone Number | (308) 586-1207 (General Inquiries) |
| Toll-Free | (800) 586-1207 |
| Office Address | 128 West 8th Street Bayard, NE 69334 |
| Mailing Address | PO Box 608 Bayard, NE 69334 |
| Business Hours | Monday – Thursday: 7:00 AM – 5:30 PM (Closed on Fridays & Federal Holidays) |
| Emergency / Outage | Call (800) 586-1207 (Available 24/7) |
Note: Business hours and contact procedures are subject to change. It is recommended to verify the latest information on the official Chimney Rock Public Power District website before visiting in person.
