Managing your broadband and voice services with Cambridge Telephone Company (CTC) is designed to be straightforward. This guide provides a direct walkthrough for accessing your online account, understanding the available payment options, and contacting the customer support team.
How to Login
Cambridge Telephone Company utilizes a secure E-Bill portal, allowing customers to view monthly statements and make payments online efficiently.
- Navigate to the official Cambridge Telephone Company website (e.g., ctcweb.net).
- Locate the “E-Bill” or “Pay Bill” button, typically found in the main navigation bar or sidebar.
- You will be redirected to the secure payment portal.
- Enter your registered User Name and Password.
- Click “Sign In” to access your dashboard.
New User Registration: If you are accessing the online system for the first time, click the “Sign Up” or “Register” link. You will typically need your Invoice Number and the exact Amount Due from your latest statement to verify your account.
Payment Methods
CTC offers multiple payment avenues to ensure your account remains in good standing. Choose the method that best fits your lifestyle.
1. Online Payment (E-Bill)
The most convenient method is paying via the E-Bill portal. You can make one-time payments using a credit card (Visa, MasterCard, Discover) or an electronic check. The system also allows you to view past billing history and manage account settings.
2. Automatic Bank Draft (ACH)
Eliminate the worry of late fees by enrolling in Auto-Pay. You can authorize CTC to automatically deduct the bill amount from your checking or savings account on the due date each month. This can be set up through the E-Bill portal or by contacting the office directly.
3. Pay by Phone
You can make secure payments over the phone during business hours.
- Customer Service Line: (208) 257-3314
- Please have your account number and payment details ready before calling.
4. Mail or Drop Box
If you prefer traditional methods, mail your check and payment stub to the district office. A secure drop box is often available at the office location for after-hours payments.
Customer Service Contacts
Whether you need to report an internet outage, request a speed upgrade, or have questions about a line item on your bill, the CTC team is available to help.
| Contact Method | Details |
|---|---|
| Phone Number | (208) 257-3314 (General Inquiries & Support) |
| Internet Support | (208) 257-3314 (Available during business hours) |
| Office Address | 130 N Superior St Cambridge, ID 83610 |
| Mailing Address | PO Box 88 Cambridge, ID 83610 |
| Business Hours | Monday – Friday: 8:00 AM – 5:00 PM (Closed on Federal Holidays) |
| After Hours | Call the main line for emergency prompts or outage reporting. |
Note: Business hours and contact procedures are subject to change. It is recommended to verify the latest information on the official Cambridge Telephone Company website before visiting in person.
