Managing your electricity service with Burt County Public Power District (BCPPD) is streamlined for your convenience. This guide provides a direct walkthrough for logging into your online account, reviewing payment options, and contacting customer support in Tekamah, Nebraska.
How to Login
BCPPD utilizes the SmartHub platform for secure account management. This portal allows you to view usage history, report outages, and manage billing preferences.
- Go to the official Burt County Public Power District website (burtpower.com).
- Click on the “Pay My Bill” or “SmartHub” button, typically located on the homepage.
- Enter your registered E-Mail Address and Password in the secure login fields.
- Click “Login” to access your account dashboard.
First Time User? If you have not used the online system before, click the “New User” link to register. You will need your Account Number (found on your paper bill) and the last name or business name on the account.
Payment Methods
BCPPD provides multiple payment avenues to ensure your account remains in good standing. Choose the option that best fits your lifestyle.
1. Online Payment (SmartHub)
The most convenient method is paying via the SmartHub website or mobile app (available for iOS and Android). You can pay using a credit card, debit card, or electronic check. You can also save payment methods for future use and view billing history.
2. Pay by Phone
You can make secure payments 24/7 using the automated Interactive Voice Response (IVR) system.
- Secure Payment Line: 844-209-7164
- Please have your account number and payment details ready before calling.
3. Automatic Bank Draft (ACH)
Avoid late fees by enrolling in the Auto-Pay program. The bill amount is automatically deducted from your designated checking or savings account on the due date. You can sign up for this service through the SmartHub portal or by contacting the office.
4. Mail or Drop Box
If you prefer traditional methods, mail your check and payment stub to the district office. A secure drop box is also available at the Tekamah office for after-hours payments.
Customer Service Contacts
If you need to report a power outage, request a service transfer, or have questions about a line item on your bill, the BCPPD team is available to help.
| Contact Method | Details |
|---|---|
| Phone Number | (402) 374-2631 (General Inquiries) |
| Toll-Free | (888) 830-6197 |
| Office Address | 613 North 13th Street Tekamah, NE 68061 |
| Mailing Address | PO Box 209 Tekamah, NE 68061 |
| Business Hours | Monday – Friday: 8:00 AM – 4:30 PM (Closed on Federal Holidays) |
| Emergency / Outage | Call (888) 830-6197 (Available 24/7) |
Note: Business hours and contact procedures are subject to change. It is recommended to verify the latest information on the official Burt County Public Power District website before visiting in person.
