Managing your electricity service with North Central Public Power District (NCPPD) is straightforward thanks to their digital tools. This guide provides a direct walkthrough for accessing your online account, understanding the available payment options, and contacting the support team in Creighton, Nebraska.
How to Login
NCPPD utilizes the SmartHub platform for secure account management. This portal allows customers to view usage history, report outages, and manage billing preferences.
- Navigate to the official North Central Public Power District website (ncppd.com).
- Locate the “Pay My Bill” or “SmartHub” button, typically found on the homepage.
- You will be redirected to the secure login portal.
- Enter your registered E-Mail Address and Password.
- Click “Login” to access your dashboard.
First Time User? If you have not used the online system before, click the “New User” link to register. You will need your Account Number (found on your paper bill) and the last name or business name on the account.
Payment Methods
NCPPD provides multiple payment avenues to ensure your account remains in good standing. Choose the option that best fits your lifestyle.
1. Online Payment (SmartHub)
The most convenient method is via the SmartHub web portal or the mobile app (available for iOS and Android). You can pay using a credit card, debit card, or electronic check. The system also allows you to view detailed billing history and usage charts.
2. Pay by Phone
Secure payments can be made 24/7 using the automated Interactive Voice Response (IVR) system.
- Secure Payment Line: 855-938-3657
- Please have your account number and payment details ready before calling.
3. Automatic Bank Draft (ACH)
Avoid late fees by enrolling in the Auto-Pay program. The bill amount is automatically deducted from your designated checking or savings account on the due date. This can be set up through the SmartHub portal.
4. Mail or Drop Box
If you prefer traditional methods, mail your check and payment stub to the district office. A secure drop box is also available at the Creighton office location for after-hours payments.
Customer Service Contacts
If you need to report a power outage, request a service transfer, or have questions about a line item on your bill, the NCPPD team is available to help.
| Contact Method | Details |
|---|---|
| Phone Number | (402) 358-5112 (General Inquiries) |
| Toll-Free | (800) 578-1060 |
| Office Address | 1409 Main Street Creighton, NE 68729 |
| Mailing Address | PO Box 90 Creighton, NE 68729 |
| Business Hours | Monday – Friday: 8:00 AM – 5:00 PM (Closed on Federal Holidays) |
| Emergency / Outage | Call (800) 578-1060 (Available 24/7) |
Note: Business hours and contact procedures are subject to change. It is recommended to verify the latest information on the official North Central Public Power District website before visiting in person.
