Managing your electricity service with KBR Rural Public Power District (KBR RPPD) is designed to be simple. This guide provides a direct walkthrough for accessing your online account, reviewing payment options, and contacting the support team in Ainsworth, Nebraska.
How to Login
KBR RPPD utilizes the SmartHub platform for secure account management. This portal allows customers to pay bills, monitor energy usage, and report outages online.
- Navigate to the official KBR Rural Public Power District website (kbrpower.com).
- Locate the “Pay My Bill” button or the SmartHub link, typically found on the homepage.
- You will be redirected to the secure login portal.
- Enter your registered E-Mail Address and Password.
- Click “Login” to access your dashboard.
First Time User? If you have not used the online system before, click the “New User” link to register. You will need your Account Number (found on your paper bill) and the last name or business name on the account.
Payment Methods
KBR RPPD offers several convenient ways to ensure your bill is paid on time, catering to both digital and traditional preferences.
1. Online Payment (SmartHub)
The most convenient method is via the SmartHub web portal or the mobile app (available for iOS and Android). You can pay using a credit card, debit card, or electronic check. The system also allows you to view detailed energy usage charts.
2. Pay by Phone
Secure payments can be made 24/7 using the automated Interactive Voice Response (IVR) system.
- Secure Payment Line: 855-938-3644
- Please have your account number and credit card or bank details ready before calling.
3. Automatic Bank Draft (ACH)
Eliminate the worry of late fees by enrolling in the Auto-Pay program. The bill amount is automatically deducted from your checking or savings account on the due date each month. This can be set up through the SmartHub portal.
4. Mail or Drop Box
If you prefer traditional methods, mail your check and payment stub to the district office. A secure drop box is also available at the Ainsworth office location for after-hours payments.
Customer Service Contacts
If you need to report a power outage, request a new service connection, or have questions about a line item on your bill, the KBR RPPD team is available to help.
| Contact Method | Details |
|---|---|
| Phone Number | (402) 387-1120 (General Inquiries) |
| Toll-Free | (800) 290-7607 |
| Office Address | 425 North Main Street Ainsworth, NE 69210 |
| Mailing Address | PO Box 187 Ainsworth, NE 69210 |
| Business Hours | Monday – Friday: 7:30 AM – 4:30 PM (Closed on Federal Holidays) |
| Emergency / Outage | Call (800) 290-7607 (Available 24/7) |
Note: Business hours and contact procedures are subject to change. It is recommended to verify the latest information on the official KBR Rural Public Power District website before visiting in person.
