Managing your electricity service with Elkhorn Rural Public Power District (ERPPD) is designed to be straightforward. This guide provides a direct walkthrough for accessing your online account, understanding the available payment options, and contacting customer support in Battle Creek, Nebraska.
How to Login
ERPPD utilizes the SmartHub platform for secure online account management. This portal allows you to view usage history, report outages, and make payments from your computer or mobile device.
- Navigate to the official Elkhorn Rural Public Power District website (erppd.com).
- Click on the “Pay My Bill” button or the SmartHub icon, typically found on the homepage.
- You will be redirected to the secure login page.
- Enter your registered E-Mail Address and Password.
- Click “Login” to access your dashboard.
First Time User? If you are new to the online system, click the “New User” link to register. You will need your Account Number (found on your billing statement) and the last name or business name associated with the account.
Payment Methods
ERPPD offers several convenient ways to ensure your bill is paid on time, catering to both digital and traditional preferences.
1. Online Payment (SmartHub)
The fastest way to pay is through the SmartHub web portal or the mobile app (available for iOS and Android). You can pay using a credit card, debit card, or electronic check. The system also allows you to view detailed energy usage charts.
2. Pay by Phone
Secure payments can be made 24/7 using the automated Interactive Voice Response (IVR) system.
- Secure Payment Line: 855-938-3603
- Have your account number ready to verify your identity before proceeding with the payment.
3. Automatic Bank Draft (ACH)
Eliminate the worry of late fees by enrolling in the Auto-Pay program. The bill amount is automatically deducted from your checking or savings account on the due date each month. This can be set up through the SmartHub portal.
4. Mail or Drop Box
You can mail your payment check along with the bill stub to the district office. A secure drop box is also available at the Battle Creek office location for after-hours payments.
Customer Service Contacts
If you need to report a power outage, request a new service connection, or have questions about a high bill, contact the ERPPD team directly.
| Contact Method | Details |
|---|---|
| Phone Number | (402) 675-2185 (General Inquiries) |
| Toll-Free | (800) 675-2185 |
| Office Address | 206 North 4th Street Battle Creek, NE 68715 |
| Mailing Address | PO Box 310 Battle Creek, NE 68715 |
| Business Hours | Monday – Friday: 8:00 AM – 4:30 PM (Closed on Federal Holidays) |
| Emergency / Outage | Call (800) 675-2185 (Available 24/7) |
Note: Business hours and contact procedures are subject to change. It is recommended to verify the latest information on the official Elkhorn Rural Public Power District website before visiting in person.
