Managing your electricity service with Custer Public Power District (CPPD) is efficient and user-friendly. This guide provides a direct walkthrough for accessing your online account, reviewing payment options, and contacting the support team in Broken Bow, Nebraska.
How to Login
Custer Public Power District utilizes the SmartHub platform for secure account management. This portal allows customers to pay bills, monitor energy usage, and report issues online.
- Navigate to the official Custer Public Power District website (custerpower.com).
- Locate the “Pay Bill” button or the SmartHub icon, typically found on the homepage.
- Enter your registered E-Mail Address and Password in the secure login fields.
- Click “Login” to access your dashboard.
First Time User? You must register by clicking the “New User” link. Ensure you have your Account Number ready, which can be found on your printed billing statement.
Payment Methods
CPPD offers multiple ways to handle your monthly bill, ensuring you can choose the method that best fits your schedule.
1. Online Payment (SmartHub)
The fastest way to pay is via the SmartHub web portal or the mobile app (available for iOS and Android). You can make one-time payments using a credit/debit card or check, view billing history, and set up notifications.
2. Pay by Phone
You can make secure payments 24/7 using the automated Interactive Voice Response (IVR) system.
- Secure Payment Line: 855-938-3616
- Follow the voice prompts and have your account number and payment method ready.
3. Automatic Bank Draft (ACH)
To ensure you never miss a due date, you can sign up for the Auto-Pay program. The amount due is automatically deducted from your checking or savings account on the due date. This can be set up through SmartHub or by contacting the office.
4. Mail or Drop Box
Payments can be mailed to the district office. For local customers, a drop box is available at the Broken Bow office location for after-hours payments.
Customer Service Contacts
Whether you need to report a power outage, request a new service connection, or have inquiries about your bill, the CPPD team is ready to assist.
| Contact Method | Details |
|---|---|
| Phone Number | (308) 872-2451 (General Inquiries) |
| Toll-Free | (888) 749-2453 |
| Office Address | 625 E South E Street Broken Bow, NE 68822 |
| Mailing Address | PO Box 10 Broken Bow, NE 68822 |
| Business Hours | Monday – Friday: 8:00 AM – 5:00 PM (Closed on Federal Holidays) |
| Emergency / Outage | Call (888) 749-2453 (Available 24/7) |
Note: Business hours and contact procedures are subject to change. It is recommended to verify the latest information on the official Custer Public Power District website before visiting in person.
